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  • 1 COPPER ROW
  • LONDON
  • SE1 2LH
020 7407 0211 Contact Book Now

Londent Oral Care complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

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stars 1

Honestly the best dentist in the world, lovely owners, professional and warm staff. I used to have a fear of dentists until I started coming here- it’s defo the place to go to if you used to be scared like me! I can say hand on heart, That fear is now gone and I actually look forward to my appointments!...

Sara Anne B.

stars 1

This is an excellent dental practice that I've been recommending to my coworkers for awhile. The staff is friendly and professional. The sisters who run the practice are thorough not just with the examinations and cleaning, but also make sure to give me personalized and practical advice for at-home care. They make it as pleasant as a trip to the...

Stu W.

stars 1

I enquired about a chipped tooth issue and was seen within 24 hours of making the enquiry. Treatment options were clearly explained and discussed, in what is a very professional setting just off Shad Thames. I appreciate the fact that costs were also discussed before making the appointment, which meant that there were no surprises on the day. Overall, very...

JC Le S.

stars 1

After years of not going to the dentist, I was dreading my visit. Very welcoming practice. Dr Li kept me informed of my treatment plan and explained clearly what was needed and why. Very reassuring and professional. I've never had to wait for my appointments as well, which is very appreciated on a tight schedule.

Quentin B.

stars 1

I visited Londent and had an initial consultation with Dr Panayiotis Kaimakamis (Periodontist). What an absolute dream he was from start to finish. I was quite anxious regarding some rather complex periodontal surgery I needed ASAP and his customer care, subject matter expertise and surgical skills in my humble opinion remain unmatched. I recommend both this clinic and Dr Pano...

Lila B

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Our incredible team will make your visits as easy and as comfortable as possible, and your health and happiness will always be our number one priority.

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